After Sales Technician
FULL TIME PERMANENT
As a market leader, EMS sets new standards in the design, manufacturing and sale of devices used for medical and dental treatments. EMS products benefit from a tradition of flawless Swiss precision and craftsmanship.
Founded more than 30 years ago, EMS offers valuable solutions in the fields of:
► Dental Prevention – inventors of Guided Biofilm Therapy: evidence based protocol for biofilm management on teeth, soft tissues and implants and the original Airflow®, Perioflow® and PIEZON® technologies.
►Urology – market leaders in endoscopic lithotripsy, EMS shapes the history and future of stone management with its LithoClast® and LaserClast® product range.
►Shock Wave Therapy - inventors of RSWT® (Radial ESWT) and developers of the Swiss DolorClast® Method for the effective treatment of muscular-skeletal pathologies and dermatological conditions.
Respect, excellence and client orientation are EMS’ core values.
At EMS we strive for perfection and are committed to improving the quality of life for clinicians and their patients by providing innovative solutions that deliver proven treatment outcomes.
Quality is part of EMS’ DNA, it is engraved in EMS’ Mission.
EMS believes that they can accomplish this Mission only by providing effective, safe, and reliable solutions exceeding consumers'expectations.
In order to support the sales growth in Poland we are looking to add a Katowice based After Sales Technician to join our service team:
► Handling of the returns from the customers, partners and affiliates;
► To repair of all the EMS devices, according to the internal repair protocol: dental and medical;
► To implement the required actions to meet our internal and external customers’ expectation;
► To use the database to record all the repair activity: parts replaced, failure root cause;
► To respect the quality requirements and stay compliant with the standards;
► Occasionally to visit customers for support and repair;
► To participate on regular basis in continuous training and product development.
KEEP IT SIMPLE
► Strong ability to present complex solutions in clear, simple terms.
► Technical diploma in Mechanical/Electronic/Electrotechnic or equivalent;
► Minimum of 5 years’ service experience in the Medical Device Sector;
► Experienced in handling After Sales Team;
► Is organized with the ability to plan and prioritize work effectively and efficiently in accordance with customer service level agreements and service schedules;
► Customer focused;
► Working with clients in a positive manner while offering solutions during all interactions;
► Action oriented and solution focused;
► Analytical and able to understand cause & effects;
► Able to prepare and execute comprehensive plans and have excellent oganizational skills;
► Experienced using Microsoft Office i.e. Excel.
► Czech, French, German or other language is a plus
► Location : Katowice
► Need to travel : yes
►Occupation : Full Time