After Sales Engineer
Katowice Poland

FULL TIME PERMANENT

As a market leader, EMS sets new standards in the design, manufacturing and sale of devices used for medical and dental treatments. EMS products benefit from a tradition of flawless Swiss precision and craftsmanship.


Founded more than 30 years ago, EMS offers valuable solutions in the fields of:

► Dental Prevention – inventors of Guided Biofilm Therapy: evidence based protocol for biofilm management on teeth, soft tissues and implants and the original Airflow®, Perioflow® and PIEZON® technologies.

►Urology – market leaders in endoscopic lithotripsy, EMS shapes the history and future of stone management with its LithoClast® and LaserClast® product range.

►Shock Wave Therapy - inventors of RSWT® (Radial ESWT) and developers of the Swiss DolorClast® Method for the effective treatment of muscular-skeletal pathologies and dermatological conditions.

 

Respect, excellence and client orientation are EMS’ core values.


At EMS we strive for perfection and are committed to improving the quality of life for clinicians and their patients by providing innovative solutions that deliver proven treatment outcomes.
Quality is part of EMS’ DNA, it is engraved in EMS’ Mission.


EMS believes that they can accomplish this Mission only by providing effective, safe, and reliable solutions exceeding consumers'expectations

 

MISSION

In order to support the sales growth in Poland we are looking to add a Katowice based After Sales Engineer to lead a service team:

► Organization for service reception and realization for services of dental and medical units, accessories and hand pieces,

► Technical support in repairing, testing and diagnosis,

► Production of service literature, repair manuals, training manuals and media, regulatory ,information in technical matters to affiliates and served responsibilities,

► Creation of quotations for service repairing with follow-ups,

► Administration for service units, receiving documentation, invoicing, delivery and transportations papers including customs handling for foreign customers.

 

SKILLS

► University degree;

► Pronounced management skills;

► Experienced in managing and leading a team; ability for team-building and motivation; 

► Experienced in the management of IT software's for external technicians; 

► Experienced in miniature in miniature electronics; 

► Capability in technical training and technical information; 

► Dynamic, flexible, open-minded and proactive personality; 

► Strongly customer-oriented and experienced in dealing with a multicultural environment; 

► Knowledge of the ISO and GPM quality norms; 

► A good knowledge of the dental and/or medical industry would be a solid plus; 

► 3-5 years experience in a similar position, ideally in an industrial environment and/or in the electromechanical field.

 

Languages:

► English

►Polish

► Czech, French, German or other language is a plus

 

POSITION

► Location : Katowice

► Need to travel : yes

►Occupation : Full Time

 

Human Resources